FAQ

Evadams.com partners with global merchants and jewelry artisans to provide you the best prices and a unique global shopping experience.

This means that your order is shipped from global areas such as United States, Thailand, Tibet, China, India, etc. Our global suppliers provide tracking numbers and you can track your shipment.

Because we ship directly from our partners in these countries, your item may take 12 to 20 days to arrive. Please do not panic if it does not show up immediately, it's on its way :)
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How much is shipping?

It depends on the product ordered, the total weight, and shipping destination.

How long does it take for an order to arrive?

It Depends on the product ordered. Most items will arrive in about 12 to 20 days. If you're still not sure, just email us. We're happy to help.

Can I have a tracking number?

Yes, Tracking no. will be provided on request.

I ordered 2+ items but only received one, where's my order?

We have a large assortment of products not stocked in the house. When you order multiple items at a time, they may be shipped separately, so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once, they are on the way :)

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered the wrong email address. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email wrong, please contact us and we will fix it for you.


Are the "FREE" items really free?

YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 :)

What is your refund policy?

We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers not to take advantage of us on this offer.


How do I contact you?

If you have any questions that are not on this FAQ page, please email us at support@evadams.com where we will promptly get back to you!